Refund & Return Policy

01 30-Day Return Window

We offer a 30-day return window, starting from the date your order is confirmed as delivered by the courier. Within this window, you may return your UZAVIK VAULT for any reason — no questions asked — provided the eligibility criteria below are met.

The 30-day window is firm. We cannot accept return requests initiated after this period except in cases covered by the warranty (see Section 06) or where required by applicable consumer protection law in your jurisdiction.

02 Eligibility

To be eligible for a full refund, returned items must meet all of the following conditions:

• The device is in its original, undamaged condition with no signs of physical misuse.
• All original packaging, accessories, and documentation are included (USB-C cable, quick-start guide, protective sleeve).
• The device has not been physically opened, modified, or tampered with in any way.
• The return is initiated within 30 days of the confirmed delivery date.
• The original order number and proof of purchase are provided.

Items returned in a condition that does not meet these criteria may be subject to a restocking fee of up to 20%, or may be returned to you at your expense at our discretion.

03 How to Request a Return

To initiate a return, follow these steps:

• Step 1: Email support@uzavik.com with subject line "Return Request — [Your Order Number]".
• Step 2: Include your order number, the email address used for purchase, and a brief reason for the return (optional but appreciated).
• Step 3: Our support team will respond within 2 business days with a Return Merchandise Authorisation (RMA) number and return shipping instructions.
• Step 4: Pack the device securely in its original packaging and ship it to the address provided. Include the RMA number clearly on the outer packaging.
• Step 5: Once we receive and inspect the returned item, we will process your refund within 5–10 business days.

04 Processing Time

Once we receive your returned item, here is what to expect:

• Inspection: We inspect all returned units within 1–2 business days of receipt to verify eligibility.
• Refund initiation: If the return is approved, we initiate the refund within 3 business days of inspection.
• Credit to your account: Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear in your account.
• Notification: You will receive an email confirmation when the refund is initiated and when it is completed.

Total expected time from us receiving your return to funds appearing in your account: approximately 7–15 business days.

05 Non-Returnable Items

The following items and circumstances are not eligible for return or refund:

• Devices returned more than 30 days after the confirmed delivery date (except warranty claims).
• Devices that have been physically opened, modified, or tampered with.
• Devices showing signs of physical damage, water damage, or misuse not covered under the warranty.
• Devices returned without original packaging or missing accessories.
• Digital downloads, software licences, or subscription services (if applicable in future offerings).
• Items purchased through unauthorised resellers — contact the reseller directly in these cases.

If you are unsure whether your situation qualifies, please reach out to us before shipping anything back. We are always willing to discuss individual cases.

06 Damaged or Defective Items

If your UZAVIK VAULT arrives damaged or develops a defect within the warranty period, you are covered separately from the standard return policy.

• Arrived damaged: Full replacement at no cost, including return shipping. Report within 7 days of delivery.
• Manufacturing defect (within 12 months): Covered under our hardware warranty. We will repair or replace at our discretion. See Terms and Conditions Section 04 for full warranty details.
• Defect after 12 months: Contact us — we may still be able to help depending on the nature of the issue, at our discretion.

For all defective or damaged item claims, contact support@uzavik.com with your order number and a clear description (and photos if possible) of the issue.

07 Contact

If you have any questions about our return policy or need help with a return, our support team is here to help: