Have a question about UZAVIK VAULT? We are a small team and we read every message. Pick the right inbox below and we will get back to you.
Response time: within 2 business days
01 Reach Us By Email
We have dedicated inboxes so your message reaches the right person immediately. No ticket queues, no bots — just humans who know the product inside out.
Support
Device setup, troubleshooting, returns, warranty claims, and order issues.
Response time: We aim to respond to all emails within 2 business days. For urgent support matters (e.g. device failure or order errors), please include "URGENT" in your subject line and we will prioritise your request.
02 Frequently Asked Questions
Before reaching out, check if your question is answered here. These are the questions we hear most often.
UZAVIK VAULT is currently in its early access phase. You can join the waitlist to be among the first to receive the device when it ships. Early access members will receive founding member pricing and priority shipping.
No. UZAVIK VAULT is entirely offline by design. It does not require an internet connection, a cloud account, or a subscription of any kind. All authentication, encryption, and credential storage happens entirely on the device's secure element chip — never on a server.
You do not "forget" your fingerprint — your finger is your key. However, if you lose your device, we strongly recommend maintaining an encrypted backup of your credentials on a separate secure medium before relying solely on UZAVIK VAULT. If the device is lost, no one can access your data without your registered fingerprint. You will receive a backup setup guide with your device.
UZAVIK VAULT connects via USB-C and is compatible with any device that supports standard USB HID or FIDO2 protocols. This includes macOS, Windows 10/11, Linux, Android, and ChromeOS. For iOS and iPadOS, a USB-C adapter is required (supported on iPad Pro and iPhone 15 onwards with the appropriate adapter).
Yes. UZAVIK VAULT supports up to 5 registered fingerprints. This allows you to register multiple fingers from the same person (useful for redundancy), or to authorise another trusted individual such as a spouse or business partner. All fingerprint data is stored exclusively in the device's secure element and is never transmitted anywhere.
We offer a 30-day return window from the date of delivery. To initiate a return, email support@uzavik.com with your order number. Full details, eligibility criteria, and processing timelines are covered in our Refund & Return Policy.
03 Still Have Questions?
If your question was not answered above, we are happy to help. Reach out and a member of the team will get back to you personally.
We are a small, focused team. Every email is read by a real person who knows the product inside out. Response time is typically within 2 business days.